Privacy Policy

1. Who we are

Metrica360 Consulting is a strategy, digital transformation and technology governance advisory firm based in Accra, Ghana.

For the purposes of applicable data protection law, Metrica360 Consulting is the data controller responsible for personal data collected through this website and related enquiry channels, unless we inform you otherwise in a specific engagement letter or contract.

2. Personal data we collect

We may collect and process the following categories of personal data:

• Identity and contact data: name, job title, organisation, email address, telephone number, and postal address.
• Enquiry and communications data: information you provide when contacting us, submitting forms, corresponding by email, WhatsApp, LinkedIn, or during consultations.
• Technical and usage data: IP address, browser type, device information, pages viewed, and referral source, where permitted by law and your cookie preferences.
• Preference data: cookie and privacy choices you save on this website.
• Professional context data: sector, service interests, and information relevant to advisory engagements.

3. How we use personal data

We use personal data for the following purposes and on the following lawful bases:

• Responding to enquiries and providing information about our services: legitimate interests and/or steps prior to entering a contract.
• Delivering advisory and professional services: performance of a contract and legitimate interests.
• Operating, securing, and improving our website: legitimate interests and, where required, consent.
• Complying with legal, regulatory, and professional obligations: legal obligation.
• Sending relevant updates about our services where permitted: consent or legitimate interests, depending on context and applicable law.

4. Cookies and similar technologies

We use essential cookies to operate the website and store your consent choices. Optional cookies for functionality, analytics, and marketing are used only if you consent through our cookie banner or preference centre.

For more detail, please see our Cookie Policy.

5. Sharing and international transfers

We do not sell personal data. We may share personal data with trusted service providers who support our website, communications, IT security, or professional operations, subject to appropriate confidentiality and data protection safeguards.

Where personal data is transferred outside Ghana, we implement appropriate safeguards consistent with Act 843 and applicable international requirements, such as contractual protections and transfer assessments.

6. Retention

We retain personal data only for as long as necessary for the purposes described in this policy, including to meet legal, regulatory, tax, accounting, or professional requirements.

Enquiry records are typically retained for a defined period after the last meaningful contact unless a longer period is required for an active or prospective engagement.

7. Security

We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, including the Data Protection Act, 2012 (Act 843), you may have the following rights:

• The right to be informed about how your personal data is used.
• The right of access to personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion or restriction of processing in certain circumstances.
• The right to object to processing based on legitimate interests, where applicable.
• The right to withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
• The right to lodge a complaint with the Data Protection Commission of Ghana.

9. Children

Our website and services are directed at business and professional audiences. We do not knowingly collect personal data from children without appropriate authority.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the “Last updated” date on this page. We encourage you to review this policy periodically.